Shipping

All items ship from the US within 2 business days unless it is a custom-made item and that will be within 2 weeks. It will be stated on the listing if it is a custom-made product and the shipping time. We use USPS ground advantage, and you will receive an email which will include the tracking number to the email address provided in your order. Please make sure to track your item via the USPS website. ** PLEASE NOTE LUX JEWELRY IS NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE SHOWING DELIVERED BUT HAVE BEEN STOLEN OR “LOST” AFTER DELIVERY. IF YOUR ITEM SHOWS DELIVERED AND HAS BEEN STOLEN OR LOST YOU WILL NEED TO CONTACT YOUR LOCAL POST OFFICE TO SEE ABOUT MAKING A CLAIM WITH THEM ** IF YOUR PACKAGE HAS BEEN DAMAGED OR SHOWS NOT DELIVERED BY USPS PLEASE CONTACT US SO WE CAN MAKE A CLAIM ON YOUR ITEMS.  LUX JEWELRY IS ALSO NOT RESPONSIBLE IF THE CUSTOMER ENTERS THE WRONG SHIPPING ADDRESS IN THEIR ORDER. PLEASE MAKE SURE YOU HAVE ENTERED THE CORRECT SHIPPING INFORMATION. IF YOU NEED TO CHANGE IT YOU MAY CONTACT US BY PHONE OR EMAIL AND LET US KNOW. IF YOUR ITEMS HAS NOT SHIPPED, WE CAN CHANGE IT FOR YOU**

How do I set up an account?
Click top Right side of the header on Icon “login/register” then click on register put your personal details there and verify your email Account.
Is Lux Jewelry Boutique secure?

Do you offer free returns?
No, we are not offering Free returns, for More information you can check Return policy

Something is missing from the order?
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at luxjewelryboutique2@gmail.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes

How do I cancel my order?
If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at luxjewelryboutique2@gmail.com and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.

Contact Us
If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to you as soon as possible.