Overview
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide us with your order number.
To start a return, you can contact us at contact@luxjewelryboutique.com
Once your return request is sent, we’ll send you the information to mail your items back to within 24 to 48 hours to the email you sent the request from. Please note the custom is responsible for all shipping fees on any items that are returned.
You can always contact us for any return question at contact@luxjewelryboutique.com
Damages and issues
Please inspect your order upon reception and contact us immediately at contact@luxjewelryboutique.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged, we will send you a shipping label so you can return your item, and a new one will be sent out to you. You can also request a refund if you do not want the package sent back out.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return and let you know the refund has been processed. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@luxjewelryboutique.com